{"id":7067,"date":"2026-04-13T15:48:32","date_gmt":"2026-04-13T13:48:32","guid":{"rendered":"https:\/\/itsas-mendi.geek-tonic.dev\/faq-camping-itsas-mendi\/"},"modified":"2026-05-15T11:51:00","modified_gmt":"2026-05-15T09:51:00","slug":"camping-faq-itsas-mendi","status":"publish","type":"page","link":"https:\/\/itsas-mendi.geek-tonic.dev\/en\/camping-faq-itsas-mendi\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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FAQ campsite Itsas Mendi:<\/strong> we answer your questions<\/h1>\n\n\n\n

You’ve come to the right place. The information you’re looking for is certainly here! <\/p>\n<\/div>\n\n

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Rental accommodation<\/strong> and camping pitches :<\/h2>\n\n\n
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What are the sanitary facilities equipped with?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Our 4 sanitary blocks (2 of which are heated in the off-season) are equipped with PMR sanitary facilities, baby shower cubicles\/children’s WCs, motorhome discharge area, washing machines (extra charge) and tumble dryers (extra charge).<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Is it possible to have water on every pitch?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Water points are located close to the pitches, usually at the end of the aisles. There’s also an area for filling camper and caravan tanks. <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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What electrical outlets do I need?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Campers are asked to bring a European plug or adapter.Possibility of renting on site: \u20ac0.50\/night. (A \u20ac20 deposit is required). <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Are pitches equipped with an electrical outlet?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Yes, all pitches have access to electricity (10 A). For greater convenience, we recommend you bring an extension cord. <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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What are the dimensions of the campsite?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Pitches measure around 80 m\u00b2.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Are parasols supplied with the mobile homes?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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All our mobile homes are equipped with garden furniture (table, chairs or benches and 2 deckchairs).<\/p>\n\n\n\n

Alcyons, Mayarco, Marinela, Alcyons Confort and Uhabia-Handi Confort mobile homes are equipped with a sunshade, while the terrace is uncovered.<\/p>\n\n\n\n

The mobile homes Belharra Premium, Belharra Grand Confort, Belharra, Parlementia Premium, Parlementia Grand Confort, Parlementia, Lafitenia Grand Confort, Lafitenia, Socoa Grand Confort, Loya Grand Confort and Loya have a semi-covered wooden terrace for shade, so they don’t have parasols.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Are terraces covered?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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The mobile homes Belharra Premium, Belharra Grand Confort, Belharra, Parlementia Premium, Parlementia Grand Confort, Parlementia, Lafitenia Grand Confort, Lafitenia, Socoa Grand Confort, Loya Grand Confort and Loya are equipped with a semi-covered wooden terrace.<\/p>\n\n\n\n

Uhabia-Handi Confort, Alcyons Confort, Marinela, Mayarco and Alcyons mobile homes feature uncovered wooden decks.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Can I park a second vehicle near my mobile home?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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In July and August, the second vehicle is extra: Subject to availability.We have parking spaces on the campsite but they are not necessarily close to the pitch.<\/p>\n\n\n\n

Belharra Premium, Belharra Grand Confort and Belharra Confort mobile homes for 6 people with 3 bedrooms can accommodate 2 vehicles (the 2 spaces are not necessarily close to the pitch).<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Is end-of-stay cleaning included in my booking?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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End-of-stay cleaning is included in our Premium rentals: Belharra Premium and Parlementia Premium.<\/p>\n\n\n\n

For other rentals, the rental must be cleaned by you on departure.<\/p>\n\n\n\n

We offer a cleaning package supplement of \u20ac75 for 1-bedroom mobile homes, \u20ac85 for 2-bedroom mobile homes and \u20ac120 for 3-bedroom mobile homes, to be booked before departure and subject to availability.<\/p>\n\n\n\n

A deposit will be requested by e-mail before the start of your stay. This must be paid online via our partner SWIKLY’s platform. <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Do you have baby kits?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Baby kit included in Premium and Grand Confort rentals.<\/p>\n\n\n\n

We offer baby kit rental: high chair, cot and bathtub (subject to availability) at a price of :<\/p>\n\n\n\n

30\u20ac \/ kit \/ week4.50\u20ac \/ kit \/ day2\u20ac \/ item \/ day<\/p>\n\n\n\n

Reservations recommended before arrival.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Does your accommodation have air conditioning?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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The mobile homes are not equipped with air conditioning. We’re in a region that doesn’t get very hot (apart from exceptional heatwaves), so we enjoy the ocean air. <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Is your accommodation equipped with a television?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Yes, all our rentals are equipped with a television.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Are sheets and towels provided?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Linen and towels are included in Premium and Grand Confort rentals.<\/p>\n\n\n\n

For other rentals, bed linen and towels are not provided.<\/p>\n\n\n\n

We offer on-site rental, subject to availability:<\/p>\n\n\n\n

– Sheet kit for bed 80 (2 sheets + 1 pillowcase): \u20ac16– Sheet kit for bed 140 (2 sheets + 2 pillowcases): \u20ac19<\/p>\n\n\n\n

– Complete 80-bed kit (2 sheets + 2 pillowcases + 1 bath sheet + 1 towel): \u20ac23– Complete 140-bed kit (2 sheets + 2 pillowcases + 2 bath sheets + 2 towels): \u20ac29<\/p>\n\n\n\n

Reservations required prior to arrival.<\/p>\n\n\n\n

Sheet\/towel kits (changed once a week, number of kits depending on number of registered guests)<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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How are the accommodations equipped? And what should I bring? <\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Our accommodations are all equipped with crockery and cutlery, and pillows and blankets are provided, subject to the number of beds.<\/p>\n\n\n\n

Remember to bring your own sheets (140 cm double bed and 80 cm single bed) and towels, which are not provided in the Comfort and Classic ranges. You can also rent them on site. <\/p>\n\n\n\n

For more details, download the Cool’n Camp application.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Are pets allowed?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Pets are strictly forbidden in mobile homes.<\/p>\n\n\n\n

They are allowed on camping pitches, on a leash. They must be kept in company at all times and must not be abandoned by their owners under any circumstances. Pet owners are required to produce a vaccination certificate and pay a daily fee. <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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What to do if you arrive outside the times indicated?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Late arrivals are only permitted up to a maximum of 10:00 pm. Please inform us on the day of your arrival. If you have friends or relatives staying at the campsite, we can give them the keys for you. <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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What are the arrival and departure times?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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For rentals :<\/strong><\/p>\n\n\n\n

-Arrivals are from 4pm to 8pm. Until 9pm on Friday evenings. -Departures before 10am.<\/p>\n\n\n\n

For pitches :<\/strong><\/p>\n\n\n\n

-Arrivals are from 2pm to 8pm. Until 9pm on Friday evenings. <\/p>\n\n\n\n

-Departures before 12pm.<\/p>\n\n\n\n

Late check-out possible in low season by prior arrangement with reception and subject to availability.<\/p>\n\n\t<\/div>\n<\/details>\n\n<\/div>\n\n\n\n

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In the campsite :<\/strong><\/h2>\n\n\n
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What is the minimum age and\/or height for access to the pool slides?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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There’s no minimum age or height, just the ability to swim.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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How late can I drive into the campsite?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Entrance gate closed between midnight and 7 a.m.<\/p>\n\n\n\n

It is possible to get out 24 hours a day in case of emergency.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Are the restaurant\/bar\/pools open in low season?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Yes, the restaurant, bar and swimming pools are open throughout the campsite’s opening hours. <\/p>\n\n\n\n

The aquatic area is open from 10am to 8pm every day.The heated indoor pool is open for the duration of the campsite’s opening hours, and the outdoor aquatic area with waterslides is also open for the duration of the campsite’s opening hours, depending on weather conditions.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Are barbecues allowed?
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A communal barbecue area is freely available.<\/p>\n\n\n\n

Only gas or charcoal barbecues are permitted on the pitches, taking care not to disturb nearby pitches. Electric barbecues or planchas are not permitted. <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Is there a launderette on the campsite?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Yes, there is a laundry room in the washrooms with washing machines and tumble dryers for your use. <\/p>\n\n\n\n

Loan of irons available at reception.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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My child is a minor and would like to go away for a few days with his friends. Is this possible?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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No, unaccompanied minors are strictly forbidden.<\/p>\n\n\n\n

Minors must be accompanied by their parents or legal guardians.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Are visitors allowed?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Visitors are permitted, but must report to reception on arrival.<\/p>\n\n\n\n

They are required to pay the visitor tax, which gives them access to the campsite and its facilities.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Are mini shorts allowed in swimming pools?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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No, swimming shorts and Bermuda shorts are not allowed for hygienic reasons.<\/p>\n\n\n\n

Bathing suits are MANDATORY in all aquatic areas.<\/p>\n\n\n\n

For reasons of hygiene and safety, only clothing suitable exclusively for swimming, tight-fitting and short, is accepted: one- or two-piece swimsuits, swimming briefs or swimming shorts.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Is the pool heated?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Yes, the campsite has a heated indoor swimming pool.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Can I use the pool area without staying at the campsite?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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No, the aquatic areas are reserved for the exclusive use of campsite guests.<\/p>\n\n\n\n

They are required to wear a wristband for quick identification, thus ensuring the comfort and safety of all.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Is there a wifi connection on the campsite?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Take advantage of free Wi-Fi access throughout the campsite, ideal for checking email or browsing the web. Due to our unspoilt natural environment, the connection may be slower or intermittent depending on the area. We invite you to take full advantage of your stay to disconnect and enjoy nature! <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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What are the reception opening hours?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Reception is open from 8am to 7pm. And from 8am to 9pm in July and August. <\/p>\n\n\n\n

We will be happy to provide you with information and advice.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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When will the campsite be open in 2026?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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The campsite opens from 27\/03\/2026 to 01\/11\/2026.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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How can I contact you?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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If you wish to contact the campsite directly:- By telephone: The reservations department on 05.59.26.56.50 (tel:+33559265650)– By email: contact@itsas-mendi.com (mailto:contact@itsas-mendi.com)<\/p>\n\n\t<\/div>\n<\/details>\n\n<\/div>\n<\/div>\n<\/div>\n\n

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How to find us :<\/strong><\/h2>\n\n\n
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Is it possible to leave the car at the campsite after check-out?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Once you have left your vacation rental or pitch, we ask you to refrain from parking in the campsite.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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What are the closing times for the gates at the campsite entrance?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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To respect the rest of all travelers, the gates securing the entrance to our campsite close at midnight in the evening and reopen at 7am the following morning. It is possible to leave the site 24 hours a day in case of emergency. <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Is there on-site transportation?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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You’ll find all amenities right on site. However, if you want to get around our campsite, the Txik Txak bus network is the best choice. <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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How do I get to Itsas Mendi from the airport or train station?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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From the A63 freeway, take exit no. 3 “Saint-Jean-de-Luz Nord”. Take the RD 810 towards Biarritz\/Bayonne. Drive for 3 km, and at the traffic circle, take the second exit (Acotz – Campings-Plages). <\/p>\n\n\n\n

If you wish to arrive by train, the nearest station is Guethary (2.3 km) and Saint-Jean-de-Luz\/Ciboure (5 km). Bayonne and Biarritz stations are 17 km and 9 km away respectively. <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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How do I get to the campsite?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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You can enter our campsite with your vehicle. A system for reading your license plate is in place at the entrance gates.<\/p>\n\n\t<\/div>\n<\/details>\n\n<\/div>\n\n\n\n

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Reception :<\/strong><\/h2>\n\n\n
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Is it possible to do a Late Check-Out on the last day?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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July\/August: To ensure a smooth transition between your stay and that of the next holidaymakers, we do not allow late check-outs or late check-outs during the high season, either for rental accommodation or for pitches.<\/p>\n\n\n\n

Off-season: Late check-out possible in low season by prior arrangement with reception and subject to availability.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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What are the check-in and check-out times?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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To welcome you in the best conditions, arrivals in mobile homes are possible from 4pm. On the last day, you’ll have until 10 a.m. to return the keys to your rental. <\/p>\n\n\n\n

For pitches, arrivals are possible from 2pm. You must vacate your pitch by 12 noon on the day of your departure. <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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What do I need to present on arrival \/ how do I check in?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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On arrival, please report to Reception.<\/p>\n\n\n\n

Our team will welcome you for the formalities of your stay and explain the organization and activities at our campsite.<\/p>\n\n\n\n

If it has not already been sent, your license plate will be requested to complete your reservation file.<\/p>\n\n\t<\/div>\n<\/details>\n\n<\/div>\n<\/div>\n<\/div>\n\n

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Reservations :<\/strong><\/h2>\n\n\n
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Can I change my stay?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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You can change the dates or number of participants in your stay free of charge up to 20 days before arrival.<\/p>\n\n\n\n

Camping Itsas Mendi applies dynamic pricing. Our rates are subject to change during the season, either upwards or downwards, depending on economic and commercial conditions. <\/p>\n\n\n\n

These price variations are not retroactive. No refund of the price difference will be made. Stays will be invoiced on the basis of the rates in force on the day of booking, subject to availability. <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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What is the tourist tax?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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The taxe de s\u00e9jour is a tax paid and set by the commune. In 2026, the amount is \u20ac0.86 per day per adult (aged 18 and over). <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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How can I book several accommodations or pitches?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Reservations are by name only. Each family can make a reservation on our website and add the name of a shared group as a comment. <\/p>\n\n\n\n

Whenever possible, we’ll try to get you close, but we can’t guarantee it, as it depends on availability.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Are babies and children counted in the number of people for accommodation?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Yes, the maximum capacity shown for our rentals and pitches includes all participants in the stay, including children and babies.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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What is the maximum number of people per accommodation \/ pitch?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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The number of guests may not exceed the accommodation’s capacity (including babies).<\/p>\n\n\n\n

The campsite is designed to accommodate a maximum of 6 people and one car.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Can I cancel my reservation?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Your reservation can be cancelled upon presentation of proof.<\/p>\n\n\n\n

For cancellations made at least 20 days before the arrival date, the amount paid will be refunded minus a \u20ac45 charge (\u20ac20 booking fee + \u20ac25 cancellation fee).<\/p>\n\n\n\n

For cancellations made between 19 and 10 days before the arrival date, 50% of the cost of the stay will be refunded.<\/p>\n\n\n\n

For cancellations made less than 10 days before the arrival date, the amount of the stay will be forfeited.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Can we arrive any day of the week?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Yes, in low season and subject to availability.<\/p>\n\n\n\n

In July and August, your stay in a mobile home must last at least 7 days. Arrivals\/departures are on Saturdays, Sundays or Wednesdays. <\/p>\n\n\n\n

For camping pitches, you can arrive on the day of your choice.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Can I choose my location?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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You can make your request in the comments when booking (N\u00b0, close to playgrounds, indoor pool, beach). We can’t guarantee it, but we’ll do our best to meet your expectations, subject to availability. <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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How to make a reservation<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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You can book a stay :<\/p>\n\n\n\n

– On our website, choose your rental or pitch, the desired dates and complete the booking software.<\/p>\n\n\n\n

– By telephone, by calling the reservations department directly on 05.59.26.56.50 (tel:+33559265650)<\/p>\n\n\n\n

– By email, indicating the following information: First and last name, full postal address, cell phone number, email address, license plate, number of people and ages of children, type of accommodation and number of rooms required or dimensions of your equipment for camping pitches.<\/p>\n\n\t<\/div>\n<\/details>\n\n<\/div>\n\n\n\n

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Payment :<\/strong><\/h2>\n\n\n
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Can I pay for my stay with a VACAF voucher?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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No, we do not accept VACAF vouchers.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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How do I book online and pay by cheque or vacation voucher (A.N.C.V.)?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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You make your reservation and select the “Cheque” payment method when booking. You then mail a check or Ch\u00e8ques-Vacances. <\/p>\n\n\n\n

You can send your A.N.C.V. by post (recorded delivery or registered post) to the campsite address by filling in the contact details insert on each A.N.C.V.: Camping Itsas Mendi<\/p>\n\n\n\n

If you do not wish to send them by post, you can send us a cheque for the amount of the A.N.C.V. and staple a piece of paper to it, clearly stating “not to be cashed, to be exchanged for A.N.C.V. on arrival”. However, the deposit must be cashed on time, in which case you must send a payment of your choice, which we will be able to cash as soon as we receive it. <\/p>\n\n\n\n

A booking confirmation will be sent to you on receipt of the cheques.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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Do you accept ANCV (vacation vouchers)?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Yes, vacation vouchers are accepted to pay for your stay and at the restaurant.<\/p>\n\n\n\n

Send your A.N.C.V. by post (registered or recorded delivery) to the campsite address, filling in the contact details insert on each A.N.C.V.: Camping Itsas Mendi<\/p>\n\n\n\n

If you do not wish to send them by post, you can send us a cheque for the amount of the A.N.C.V. and staple a piece of paper to it, clearly stating “not to be cashed, to be exchanged for A.N.C.V. on arrival”. However, the deposit must be cashed on time, in which case you must send a payment of your choice, which we will be able to cash on receipt. <\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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When do I pay my balance?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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To confirm your reservation, a deposit of 25% of the total cost of your stay will be required within 10 days of booking.<\/p>\n\n\n\n

Reservations must be paid at least 20 days before the arrival date, otherwise the booking will be considered cancelled.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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How can I use my credit?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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If you have a credit note following a cancellation, here are the steps to follow to redeem the voucher at the time of booking on the website.<\/p>\n\n\n\n

– Book in the same name as the cancelled stay (otherwise contact us)When making payment, choose the “credit” payment method.<\/p>\n\n\n\n

– Upon receipt of your reservation request, we will deduct your credit from the amount of your new reservation.<\/p>\n\n\n\n

– Then, to validate your booking, an e-mail will be sent to you with the amount still to be paid.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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What payment methods are accepted?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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Payment methods accepted are Visa, Mastercard, cash, cheques and ch\u00e8ques-vacances and ch\u00e8ques vacances connect.<\/p>\n\n\t<\/div>\n<\/details>\n\n\n\n

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How do I pay for my stay?<\/strong><\/div>\t\t<\/span>\n\t<\/summary>\n\t
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You can set :<\/strong><\/p>\n\n\n\n

– On the website by credit card (secure payment): manage my booking enter your name and the internet reference you will find in the attachment to the confirmation email we sent you.<\/p>\n\n\n\n

– By telephone: by calling the reservations department directly on 05.59.26.56.50 (tel:+33559265650)<\/p>\n\n\n\n

-By cheque: by post.<\/p>\n\n\n\n

-By Ch\u00e8ques-Vacances: Send your A.N.C.V. by post (registered or recorded delivery) to the campsite address, filling in the details of the service providers on each A.N.C.V.: Camping Itsas Mendi<\/p>\n\n\n\n

If you do not wish to send them by post, you can send us a cheque for the amount of the A.N.C.V. and staple a piece of paper to it, clearly stating “not to be cashed, to be exchanged for A.N.C.V. on arrival”. However, the deposit must be cashed on time, in which case you must send a payment of your choice, which we will be able to cash on receipt. <\/p>\n\n\n\n

In cash :<\/strong><\/p>\n\n\n\n

If you wish to pay in cash. You will have to pay the deposit with another type of payment and for the balance, you can send us a cheque for the amount of your cash and staple a piece of paper on it visibly stating “not to be cashed, to be exchanged for cash on arrival”. <\/p>\n\n\n\n

Upon receipt of your payment, you will receive a confirmation email.<\/p>\n\n\t<\/div>\n<\/details>\n\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

FAQ campsite Itsas Mendi: we answer your questions You’ve come to the right place. The information you’re looking for is certainly here! Rental accommodation and camping pitches : In the campsite : How to find us : Reception : Reservations : Payment :<\/p>\n","protected":false},"author":1,"featured_media":5704,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_seopress_robots_primary_cat":"","_seopress_titles_title":"Campsite FAQ Itsas Mendi | Practical information Itsas Mendi","_seopress_titles_desc":"Camping Pays Basque with a doubt or an unanswered question, CAMPING ITSAS MENDI **** in Saint jean de Luz, 400 m from the beaches offers an aquatic area with heated indoor pool, mobile home rentals between Biarritz and...","_seopress_robots_index":"","_gt_thelis_global_id":"","_gt_thelis_id_group":false,"inline_featured_image":false,"gt_fse_maillage_image":"https:\/\/itsas-mendi.geek-tonic.dev\/wp-content\/uploads\/2026\/05\/saint-jean-pied-de-port.jpg","gt_fse_maillage_titre":"Auto draft","gt_fse_maillage_alt":"Auto draft","gt_fse_maillage_resume":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-7067","page","type-page","status-publish","has-post-thumbnail","hentry"],"_links":{"self":[{"href":"https:\/\/itsas-mendi.geek-tonic.dev\/en\/wp-json\/wp\/v2\/pages\/7067","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/itsas-mendi.geek-tonic.dev\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/itsas-mendi.geek-tonic.dev\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/itsas-mendi.geek-tonic.dev\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/itsas-mendi.geek-tonic.dev\/en\/wp-json\/wp\/v2\/comments?post=7067"}],"version-history":[{"count":4,"href":"https:\/\/itsas-mendi.geek-tonic.dev\/en\/wp-json\/wp\/v2\/pages\/7067\/revisions"}],"predecessor-version":[{"id":7261,"href":"https:\/\/itsas-mendi.geek-tonic.dev\/en\/wp-json\/wp\/v2\/pages\/7067\/revisions\/7261"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/itsas-mendi.geek-tonic.dev\/en\/wp-json\/wp\/v2\/media\/5704"}],"wp:attachment":[{"href":"https:\/\/itsas-mendi.geek-tonic.dev\/en\/wp-json\/wp\/v2\/media?parent=7067"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/itsas-mendi.geek-tonic.dev\/en\/wp-json\/wp\/v2\/categories?post=7067"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/itsas-mendi.geek-tonic.dev\/en\/wp-json\/wp\/v2\/tags?post=7067"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}