FAQ campsite Itsas Mendi: we answer your questions

Once you have left your vacation rental or pitch, we ask you to refrain from parking in the campsite.

To respect the rest of all travelers, the gates securing the entrance to our campsite close at midnight in the evening and reopen at 7am the following morning. It is possible to leave the site 24 hours a day in case of emergency.

You’ll find all amenities right on site. However, if you want to get around our campsite, the Txik Txak bus network is the best choice.

From the A63 freeway, take exit no. 3 “Saint-Jean-de-Luz Nord”. Take the RD 810 towards Biarritz/Bayonne. Drive for 3 km, and at the traffic circle, take the second exit (Acotz – Campings-Plages).

If you wish to arrive by train, the nearest station is Guethary (2.3 km) and Saint-Jean-de-Luz/Ciboure (5 km). Bayonne and Biarritz stations are 17 km and 9 km away respectively.

You can enter our campsite with your vehicle. A system for reading your license plate is in place at the entrance gates.

July/August: To ensure a smooth transition between your stay and that of the next holidaymakers, we do not allow late check-outs or late check-outs during the high season, either for rental accommodation or for pitches.

Off-season: Late check-out possible in low season by prior arrangement with reception and subject to availability.

To welcome you in the best conditions, arrivals in mobile homes are possible from 4pm. On the last day, you’ll have until 10 a.m. to return the keys to your rental.

For pitches, arrivals are possible from 2pm. You must vacate your pitch by 12 noon on the day of your departure.

On arrival, please report to Reception.

Our team will welcome you for the formalities of your stay and explain the organization and activities at our campsite.

If it has not already been sent, your license plate will be requested to complete your reservation file.

You can change the dates or number of participants in your stay free of charge up to 20 days before arrival.

Camping Itsas Mendi applies dynamic pricing. Our rates are subject to change during the season, either upwards or downwards, depending on economic and commercial conditions.

These price variations are not retroactive. No refund of the price difference will be made. Stays will be invoiced on the basis of the rates in force on the day of booking, subject to availability.

The taxe de séjour is a tax paid and set by the commune. In 2026, the amount is €0.86 per day per adult (aged 18 and over).

Reservations are by name only. Each family can make a reservation on our website and add the name of a shared group as a comment.

Whenever possible, we’ll try to get you close, but we can’t guarantee it, as it depends on availability.

Yes, the maximum capacity shown for our rentals and pitches includes all participants in the stay, including children and babies.

The number of guests may not exceed the accommodation’s capacity (including babies).

The campsite is designed to accommodate a maximum of 6 people and one car.

Your reservation can be cancelled upon presentation of proof.

For cancellations made at least 20 days before the arrival date, the amount paid will be refunded minus a €45 charge (€20 booking fee + €25 cancellation fee).

For cancellations made between 19 and 10 days before the arrival date, 50% of the cost of the stay will be refunded.

For cancellations made less than 10 days before the arrival date, the amount of the stay will be forfeited.

Yes, in low season and subject to availability.

In July and August, your stay in a mobile home must last at least 7 days. Arrivals/departures are on Saturdays, Sundays or Wednesdays.

For camping pitches, you can arrive on the day of your choice.

You can make your request in the comments when booking (N°, close to playgrounds, indoor pool, beach). We can’t guarantee it, but we’ll do our best to meet your expectations, subject to availability.

You can book a stay :

– On our website, choose your rental or pitch, the desired dates and complete the booking software.

– By telephone, by calling the reservations department directly on 05.59.26.56.50 (tel:+33559265650)

– By email, indicating the following information: First and last name, full postal address, cell phone number, email address, license plate, number of people and ages of children, type of accommodation and number of rooms required or dimensions of your equipment for camping pitches.

No, we do not accept VACAF vouchers.

You make your reservation and select the “Cheque” payment method when booking. You then mail a check or Chèques-Vacances.

You can send your A.N.C.V. by post (recorded delivery or registered post) to the campsite address by filling in the contact details insert on each A.N.C.V.: Camping Itsas Mendi

If you do not wish to send them by post, you can send us a cheque for the amount of the A.N.C.V. and staple a piece of paper to it, clearly stating “not to be cashed, to be exchanged for A.N.C.V. on arrival”. However, the deposit must be cashed on time, in which case you must send a payment of your choice, which we will be able to cash as soon as we receive it.

A booking confirmation will be sent to you on receipt of the cheques.

Yes, vacation vouchers are accepted to pay for your stay and at the restaurant.

Send your A.N.C.V. by post (registered or recorded delivery) to the campsite address, filling in the contact details insert on each A.N.C.V.: Camping Itsas Mendi

If you do not wish to send them by post, you can send us a cheque for the amount of the A.N.C.V. and staple a piece of paper to it, clearly stating “not to be cashed, to be exchanged for A.N.C.V. on arrival”. However, the deposit must be cashed on time, in which case you must send a payment of your choice, which we will be able to cash on receipt.

To confirm your reservation, a deposit of 25% of the total cost of your stay will be required within 10 days of booking.

Reservations must be paid at least 20 days before the arrival date, otherwise the booking will be considered cancelled.

If you have a credit note following a cancellation, here are the steps to follow to redeem the voucher at the time of booking on the website.

– Book in the same name as the cancelled stay (otherwise contact us)
When making payment, choose the “credit” payment method.

– Upon receipt of your reservation request, we will deduct your credit from the amount of your new reservation.

– Then, to validate your booking, an e-mail will be sent to you with the amount still to be paid.

Payment methods accepted are Visa, Mastercard, cash, cheques and chèques-vacances and chèques vacances connect.

You can set :

– On the website by credit card (secure payment): manage my booking enter your name and the internet reference you will find in the attachment to the confirmation email we sent you.

– By telephone: by calling the reservations department directly on 05.59.26.56.50 (tel:+33559265650)

-By cheque: by post.

-By Chèques-Vacances: Send your A.N.C.V. by post (registered or recorded delivery) to the campsite address, filling in the details of the service providers on each A.N.C.V.: Camping Itsas Mendi

If you do not wish to send them by post, you can send us a cheque for the amount of the A.N.C.V. and staple a piece of paper to it, clearly stating “not to be cashed, to be exchanged for A.N.C.V. on arrival”. However, the deposit must be cashed on time, in which case you must send a payment of your choice, which we will be able to cash on receipt.

In cash :

If you wish to pay in cash. You will have to pay the deposit with another type of payment and for the balance, you can send us a cheque for the amount of your cash and staple a piece of paper on it visibly stating “not to be cashed, to be exchanged for cash on arrival”.

Upon receipt of your payment, you will receive a confirmation email.